![]() ![]() In addition to prohibiting the conduct outlined in the complaint, other provisions of the proposed order: Some customers complained that it was difficult to engage in typical online activities that should have been possible under the plan they purchased. The FTC alleged, however, that Frontier failed to provide many consumers with the maximum speeds they were promised and the speeds they actually received often fell far short of what was touted in the plans they purchased. Many of the subscribers to Frontier’s DSL service are in rural areas where they may only have one choice, or very limited choices, for internet service. In a complaint first filed in May 2021, the FTC alleged that Frontier advertised that it could provide various speeds of DSL internet service based on the type of plan consumers purchased. “We will continue to work together with our law enforcement partners to make sure that companies fulfill their promises to consumers and that they refrain from making false statements in their advertisements.”Ĭonnecticut-based Frontier advertises and sells digital subscriber line (DSL) internet service in several plans, or tiers, based on download speed. ![]() “My office will not stand by while businesses take advantage of consumers by failing to provide them with the services they have purchased,” said Los Angeles County District Attorney George Gascón. It also arms customers lured in by Frontier’s lies with free, easy options for dropping their slow service.” “Today’s proposed order requires Frontier to back up its high-speed claims. “Frontier lied about its speeds and ripped off customers by charging high-speed prices for slow service,” said Samuel Levine, Director of the FTC’s Bureau of Consumer Protection. Frontier must also provide current customers with free and easy cancellations when it fails to deliver the promised speeds. Under a proposed order with the FTC and two California law enforcement agencies, Frontier will be prohibited from tricking consumers about its slow internet service and required to support its speed claims. The Federal Trade Commission has moved to stop internet service provider Frontier Communications from lying to consumers and charging them for high-speed internet speeds it fails to deliver. About the FTC Show/hide About the FTC menu items.News and Events Show/hide News and Events menu items. ![]() Advice and Guidance Show/hide Advice and Guidance menu items.Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items.Price per month with Auto Pay & without select 5G mobile plans. Price per month with Auto Pay & without select 5G mobile plans.Offer includes professional installation at customer’s eligible location Maximum download/upload speed of up to 940 Mbps via a wired connection. Speed may not be available in your area.Get the fastest internet speed available at your location (max speed is up to 140 Mbps). Additional taxes, fees, and surcharges apply. Get the fastest internet speed available at your location (max speed is up to 100 Mbps). Monthly State Cost Recovery Charge in TX, OH, NV applies. Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills).w/ Auto Pay and Paperless Bill per month. ![]()
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